Product Defects
Storelli gear takes hits. If something's wrong with the product itself, we'll make it right.
What Counts as a Defect
Manufacturing issues, not normal wear. Examples:
- Seams coming undone after minimal use.
- Padding shifting or separating from the fabric.
- Fabric tearing in areas not exposed to abrasion or contact.
- Shrinking or warping after proper care.
- Zippers, straps, or closures failing prematurely.
Normal wear (pilling, gradual compression loss over months, turf abrasion on non-NoBurn products) is expected. Not covered.
How to Submit a Claim
Email au.support@storellisports.com with:
- Your order number.
- Which item is affected.
- Clear photos — a close-up of the issue, plus a wider shot of the full product.
Every claim gets reviewed individually. Genuine manufacturing defect, we arrange a replacement.
What to Expect
- Review time: Typically a few business days.
- Resolution: Approved claims get a free replacement. Original product out of stock? We work an alternative or issue store credit.
- Photos matter. Clear, well-lit shots speed things up.
Tips
- Report defects promptly. Faster flag, faster resolution.
- Follow care instructions. Incorrect washing or drying can cause damage that mimics a defect. Check the care label or our care guide.
- Keep your order number handy.
Something not right? Email au.support@storellisports.com. We review every case and stand behind what we build.
