Damaged or Wrong Item?

We stand behind our gear. Arrived damaged or wrong? We'll make it right.

If Your Item Arrives Damaged or Incorrect#

1. Email au.support@storellisports.com with your order number.

2. Tell us what happened — damaged or wrong item — and attach photos so our team can review fast.

3. We cover the exchange. Damaged or incorrect items get fixed at no cost.

4. Replacement or refund. Once confirmed, we ship the correct item or refund your original payment method (store credit if you'd rather).

Damage Discovered After Use#

Notice an issue after wearing or playing, past the 30-day window? Email us with photos. We handle these case by case.

Good to Know#

• Damaged in transit? Keep all packaging, get photos. Helps us file a claim with the carrier.

Still unsure? Email au.support@storellisports.com. We'll guide you through next steps.